I Heard Something Remarkable the Other Day…

I’ll admit, at the outset, that I have very high standards.  During the past 20 years, I’ve worked with more than 100 CIO’s, including some of the best in the business, and I’ve read more than my share of management books.

Imagine my surprise (delight) to hear a new word, one that I have not ever heard from a CIO when describing what makes his/her organization unique: empathy.

Empathy.

This is beyond “partnership,” deeper than good “customer service,” much more meaningful than “alignment with the business,” all of which are good, but not sufficient.  By driving his organization toward an empathetic response to each and every person they serve, Todd Pierce at Genentech Informatics asks for the deepest kind of connection between IT and the world it serves: true understanding of needs, sincere interest in problem resolution, a genuine bond.

While his department helps fight cancer, and is perhaps a higher order of social good than merely improving shareholder return or simply selling more widgets, we can all borrow from the sentiment; whether it is a desktop upgrade, a custom BI report, or yet another new logo for the website, we need to aspire to that higher standard of an empathetic IT.

Explore posts in the same categories: Uncategorized

Tags: ,

You can comment below, or link to this permanent URL from your own site.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s


%d bloggers like this: